Product Costs and Settlement of Payments
We encourage early reservations in order raged to confirm your space
and secure the air space. Reservations are accepted after we receive
the initial deposit. The initial deposit usually varies from program
to program and it stands at 50% of the Total Invoice. Sometimes
there are exceptions to this rule so please check with the program
manager. The principle trip balance is due 60 days prior to departure.
Failure to deliver complete payment 30 days prior to departure will
be considered notification of cancellation by default and is subject
to cancellation charges as stated below. Initial deposits and air
payments are made as per the Instructions on the Invoice for your
program. Comfort Holidays reserves the right to deny participation
to anyone whom it deems unsuitable for a trip.
Late Booking and Change Fees
In the event we are able to accept a booking less than 30 days before
a trip departure, we shall strife as much as possible to get space
as per your request but if we fail, then we shall provide services
on the basis of the accommodation space which is available.
For itinerary changes made on a confirmed reservation up to 60 days
prior to departure which affect destination, departure date, and/or
names, a $100 per person administrative charge applies, in addition
to any cancellation penalties or applicable fees imposed by airlines,
local operators or hotels. Any such changes made less than 60 days
prior to departure are subject to Comfort Holidays cancellation
fees.
Group Related Pricing
Published land costs are based on a minimum of two or more persons
in double occupancy. In some cases, it is necessary to charge more
per person for small groups. When applicable, the range of small
group tier pricing is typically 9% - 16% of the published land cost
in our Trip Schedule. Any increase or decrease in per person cost
due to group size is confirmed 30 days before departure.
Cancellations and Refunds
If you must cancel before departure, money will be returned less
the cancellation fees charged by Comfort Holidays plus any additional
non-refundable cancellation fees and payments already advanced to
airlines, hotels and local operators:
Comfort Holidays Land Cancellation Fees
Days Prior to Departure Fee
61 or more, 30% of Total Invoice
31-60, 75% of the Total Invoice
30 or less 100% of the Total Invoice
*Note: Cancellation 31-60 days usually results in additional penalties
charged by local hotels and airlines, occasionally as much as 100%
of their cost!
No partial refunds are possible for any unused portion of your trip.
Penalties on airline tickets are subject to the individual air carrier's
rules and regulations. Departure is defined as the date of the first
flight, or the trip departure date as indicated on our Trip Schedule,
whichever comes first. Cancellation fees are based on the date your
written notification is received at Comfort Holidays.
If transportation or other services are cancelled by Comfort Holidays,
the seller of travel, all sums paid to the seller of travel for
services not performed in accordance with the contract between the
seller of travel and the purchaser will be refunded within thirty
days of receiving the funds from the vendor with whom the services
were arranged, or if the funds were not sent to the vendor, the
funds shall be returned within fourteen days after cancellation
by the seller of travel to the purchaser unless the purchaser requests
the seller of travel to apply the money to another travel product
and/or date. In such an event, the seller will return all sums paid
by the purchaser less airline ticket cancellation fees and non-refundable
deposits advanced to hotels, Parks and other applicable institutions
as per your program.
Airlines & Airfares
ALL the mentioned Air Booking services done by Comfort Holidays
are Domestic or Regional. Your Travel Agent in your Home Country
does your International Air.
We coordinate your Domestic and Regional air and land arrangements
together. Airfares are not guaranteed until purchased and ticketed.
Any increase in fare is the responsibility of the passenger. It
is also the passenger's responsibility to assure that the name on
your airline ticket matches your passport name by providing the
correct name as it appears on your passport to Comfort Holidays
before tickets are issued. If you must change your air routing within
30 days of travel, or after ticketing, there is a Change Fee which
varies from airline to airline and it also varies from route to
route in addition to change or cancellation charges levied by the
airlines.
Expenses Covered
Due to many factors beyond our control we reserve the right to change
our prices without prior notice, even after you have signed up.
However, we do our best to avoid increasing prices without advance
notice. Normal price increases generally are not passed on to participants
who have already advanced a deposit. Normally, we include the cost
of all guides, leaders, entrance fees, permits, accommodations,
transportation, and most meals as stated in the planned itinerary
[B-Breakfast, L-Lunch, D-Dinner]. Vegetarian and special diets can
usually be accommodated easily. The land cost includes profit and
charges incurred by Comfort Holidays for research, itinerary development,
reservations, office administration and pre-departure information
services. Quoted costs represent a complete package price; itemized
individual costs are not available.
Costs not included in the price are some meals as noted in the trip
itinerary, transfers if not arriving or departing on the scheduled
group flights, soft drinks and liquor, medical expenses, costs of
hospitalization or evacuation, laundry, airport departure taxes,
accommodations en route to the destination, visas, international
airfares, gratuities and insurance. If a trip must be extended or
an itinerary modified due to weather, road conditions, lack of transportation,
political or civil disputes, medical emergency or other causes beyond
our control, the associated costs including any non-recoverable
costs are not included in the trip rates or refunds. In such circumstances
it is your responsibility to pay directly for actual extra costs
in the field (i.e. food, transport, accommodations, etc.). Carry
extra cash, traveller's checks and credit card for contingencies
and obtain trip cancellation/interruption insurance available in
your pre-departure dossier.
Trip Planning
For those interested in Custom independent travel, we recommend
that you study carefully our product then, decide what areas you
want to visit in order to reduce back-and-forth communication which
otherwise cost a lot of time.
A lot of hotels and lodges require extra deposits at the time of
booking to hold space.
Services Prior to Departure
On receipt of your deposit we forward a comprehensive Pre-departure
Information. This contains our map, immunization information, visa
and other permit forms, a reminder on the importance of a trip insurance
policy, checklist, reading list, travel supply catalog, cross-cultural
information and optional trip extensions. We can advise on how to
obtain specialty travel items such as travel bags, repellants, clothing,
maps and guidebooks. You will receive a final trip packet including
Final Reminders and local contact information in your destination
2-3 weeks prior to departure.
Accommodation
Unless a specific accommodation is requested, we reserve or recommend
the best available in relation to the price paid, reasonably priced,
charming hotels/lodges with private bath, hot water, good service
and value. Prices are based on two persons sharing a twin-bedded
room. Established camping safaris feature full size walk-in tents
for two persons with necessary bedding or sleeping pads. On trekking
and camping trips, tents, sleeping pads, wash basins, cooking equipment
and lanterns are provided. Participants must furnish their own clothing,
day pack, sleeping bags and duffel bag. Comfort Holidays reserves
the right to substitute equivalent or superior hotels.
Single Room Supplement
Single supplement is the additional cost of a single traveler not
sharing a room in double occupancy. If you request single accommodations
you will be charged the single supplement. If you are willing to
share a room we will attempt to match you with another traveler
of the same gender, in which case the single supplement will be
waived. However, if we are unable to find another traveler with
whom you can share a room in most cases you will be charged the
single supplement.
Documentation
Any traveler outside his home country is required to carry documentation
showing his/her citizenship, such as a passport, valid for minimum
six months after your entry to Tanzania. It is your responsibility
to obtain proper documentation. Feel free to contact the nearest
Tanzanian embassy, or your consulate in Tanzania for entry requirements
to Tanzania. Otherwise, for most Nationalities, VISA is easily obtainable
at the International Entry Port of Tanzania. Comfort Holidays reserves
the right to take photographic images of individual participants
to use for commercial promotion.
Medical Requirements
Good physical and mental health are essential for the enjoyment
of these active, outdoor trips. You may travel in rugged areas removed
from modern medical facilities. Good physical conditioning is recommended
as preparation for all trips, especially those involving trekking.
By forwarding the deposit, the passenger certifies that he/she does
not have any physical or other condition of disability that would
create a hazard for him/herself or other passengers. It is essential
that any participant with a medical condition requiring regular
treatment or which may be affected by vigorous activity, high altitude,
heat, cold, other natural phenomenon, or particular foods, notifies
Comfort Holidays and the trip leaders, in writing in advance of
travel. Comfort Holidays assumes no liability for medical care nor
for special dietary requirements. If need be, participants may be
required to furnish a doctor’s statement of good health. The judgement
of Comfort Holidays, or guide, shall make the ultimate determination
of an individual trip participant's fitness to embark upon, or to
continue a trip. Once a trip has been confirmed, medical circumstances
will not be considered as exceptions to our cancellation policy.
All participants must be covered by a current medical insurance
policy applicable for overseas travel for the duration of their
trip. Proof of coverage may be required.
Travel Insurance
We highly recommend that you purchase travel insurance to cover
your upcoming trip. The time and expense that you have put into
planning and paying for your trip warrant protection through the
purchase of travel insurance. Click here to see: Why Travel Insurance
is Important. (https://www.travelex-insurance.com/Consumer/WhyBuy.aspx)
For most Travel Insurance Companies, you can review the insurance
program and purchase the plan online. at the Travelex website by
clicking the link below. We do not recommend purchasing trip insurance
via regular mail. Unforseen delays in postal procedures could affect
your coverage.
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